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The area right under the eyes (you can feel the eyeball underneath) should not be exfoliated - this very sensitive area is very thin and does not need to be exfoliated. Hardier areas, such as your buttocks or legs can be scrubbed with greater vigor, while the more sensitive facial skin should be handled more gently. Great thing about loose crystals is that you can customize and match your skin type perfectly and in that way avoid irritation caused by chemical ingredients found in the cream or gel you never used before. Crystals do not disolve so you can use them with plain water just do not forget to moisturize afterwards. For face exfoliation use hydrating cream, aloe vera gel or hypoallergenic lotion/ cleanser that is organic, no parabens or anything else that can clogg your pores. For body use oils and creams rich in antioxidants and elastine such as olive oil, almond oil, vitamin e oil, coco shea butter and many moisturizing creams rich in collagen you can buy or create yourself.